Collections and Opening Times

Orders can be collected any time during our opening hours. We will send a text message or email to confirm that your order is ready.  Placing a Click & Collect Order on the Wild Tails website up to 7 days before collection ensures that we can reserve your items for you.

For repeat orders, please make use of the handy, Order Again button that you will find next to your previous orders on the Account page.

The address for collection is Wild Tails, 20 High Street, Tonyrefail, Porth, CF39 8PG.  Telephone 07729 266457

Monday to Friday – 10am to 6pm

Saturday – 10am – 4pm

Sunday – Closed (Open 13th August 23,10am to 4pm)

Delivery

We now ship throughout main land UK but frozen items are restricted to the CF postcode areas currently. We will aim to post within 2 working days of receiving your order.

Deliveries are completely FREE to the following areas near our shop in Tonyrefail in South Wales: Church Village, Beddau, Efail Isaf, Tonteg… and of course, Tonyrefail. Please spend over £10.*

Deliveries in the wider CF postcode area are FREE for orders over £40.*

Deliveries outside the CF postcode area FREE for orders over £70.

*Deliveries within the CF postcode are often delivered during the evenings in our own van. We will message you first to confirm that someone is home.  Payments can be taken via the website, by cash or card on delivery or sometimes via Bank Transfer.

IMPORTANT – Please LOG IN before placing items in the basket.  The website will then know that you are not in Australia and will give you all the correct collection and delivery options on the Check Out page.

How Delivery Charges are Calculated – If ordering via our website, the delivery fee will be calculated at Check Out based on the delivery address postcode and the total of the order.  Free delivery for orders totalling over a certain amount is calculated based on the total after any other discounts have been applied.

Regular Orders / Subscriptions – If you would like a regular order with no commitment, please ask in the shop or contact us via email, social media or call on 07729 266457. We will be happy to arrange.  We do not currently take payments for regular orders automatically or insist that delivery be on a certain date (as per a subscription programme). We would prefer to give our customers more flexibility.